sarunjade_
Terms & Guarantees

Terms of Service + Guarantees

Everything you should know before signing — the guarantee scope for each service, payment, revisions, and refunds. Written plainly, no hidden conditions.

Updated: 2026-07-28

Guarantees, Per Service

AI Chatbot Systems

The "Replied or Refunded" Promise

What it covers

The bot I deliver must answer inquiries within the scope agreed in the Intake document (FAQ list + flows + integration scope signed before the project starts).

Conditions you need to meet

  • 01You send complete FAQ + business info on day one of deployment.
  • 02We test against the agreed sample cases (at least 10) within the first 7 days after delivery.
  • 03Bugs or wrong answers are reported to me via LINE/email within those first 7 days.

If the promise is missed

I fix it free, unlimited, until it meets scope, within 30 days. If it still doesn't pass after 30 days — 100% refund and I export the full workflow + knowledge base to you.

AI Workflow Automation

The "Hours Saved or Refunded" Promise

What it covers

The workflow I deliver must save the hours/week specified in the Intake call (e.g. 'Follow-Up automation saves 8 hrs/week').

Conditions you need to meet

  • 01You grant access to the systems being connected (LINE OA / Google / CRM / etc.) on day one.
  • 02We test against 5 real cases within the first 14 days.
  • 03Hours saved are tracked via the method agreed in Intake (manual log or dashboard).

If the promise is missed

Measured on day 30 after delivery. If it saves less than target — I fix the workflow free until it hits target. If still short after 60 days — 50% refund and you keep the workflow.

AI Transformation Training

The "Useful Within 24 Hours" Promise

What it covers

After the workshop, you must walk away with at least one real, usable way to apply AI in your business within 24 hours — a use case + tool you can act on yourself.

Conditions you need to meet

  • 01The main decision-maker attends the workshop from start to finish.
  • 02You submit the pre-work questionnaire at least 3 days before the workshop.
  • 03You share 3-5 real work samples (anonymized) before the workshop.

If the promise is missed

If you tell me within 48 hours you still don't see a path to use it — I run one free extra session (2 hours). If it still doesn't work — 100% refund, and you keep the cheatsheet, policy template, and recording.

AI Engineering at Scale

The "Cloned or Refunded" Promise

What it covers

The reference-branch system I build must be cloneable to your next named branch within the rollout window agreed at Intake (target: 5 business days per branch), without re-building from scratch.

Conditions you need to meet

  • 01You provide operational access and data for the reference branch on day one.
  • 02The reference branch is piloted against real transactions before cloning begins.
  • 03Access to the named next branch is granted within 7 days of the pilot passing.

If the promise is missed

If the clone rollout runs past the agreed window — I keep engineering it free until it clones. If still not cloned after 90 days — 50% refund and all systems built so far stay yours.

General Terms

Payment

  • Projects ≤ 20,000.- — full payment before work starts.
  • Projects 20,000.-–50,000.- — 50% deposit to start, 50% on delivery.
  • Projects > 50,000.- — split into 3 installments (40% start / 30% milestone / 30% delivery).
  • Receipts/tax invoices issued on request.
  • Third-party monthly costs (AI API, LINE OA, n8n cloud, hosting) are paid by you directly to the provider — I don't add a markup.

Revisions

  • Starter — 1 revision round within the first 14 days.
  • Pro — 2 rounds within the first 30 days.
  • Max — 3 rounds within the first 60 days.
  • Revisions beyond that — 1,500.-/round, or scoped as an add-on.
  • "Revision" means fixes within the agreed scope — new features or major scope changes are quoted separately.

Refunds

  • If a guarantee condition above is met and missed — refunded at the stated rate (50% or 100% depending on service).
  • Refunded within 7 business days to the account you specify.
  • Work already delivered (code, workflows, knowledge base, slides) stays yours — nothing is deleted or withheld.
  • If you cancel mid-project (not due to non-delivery on my part) — refund is prorated to hours already spent.

Liability & Scope

  • I guarantee the work within the agreed scope — not business outcomes (e.g. sales increase, customer satisfaction) that depend on other factors on your side.
  • My liability is limited to the amount you actually paid me for that project.
  • I do not take on work related to gambling, illegal activity, adult content, informal lending, or multi-level marketing.

Personal Data (PDPA)

Data you submit through forms and communication with me is used only to respond and deliver work — never shared with third parties. See the for details.

Questions or a Dispute?

Message me directly on LINE or email — I answer everything myself, no team, no bot.

LINE Sarunjadesarunjade.p@gmail.com