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Free download · Case Study · PDF · 1 page
How a Resort's AI Concierge Answers 91% of Guest Messages on Its Own
A one-page case study: how a hot-spring resort went from three unconnected inboxes to one AI concierge on Facebook Messenger, LINE and its website, live in 14 days.
91.1%
of guest conversations answered by the AI on its own
321
booking leads in the first 5 weeks
14
days from kickoff to live
What's inside
- The problem: guest messages spread over 3 channels, answered by hand, in several languages.
- What was built: one AI concierge that answers in 4 languages and passes the conversation to staff when a question needs human judgment.
- The 14-day plan from kickoff to live, and how the resort's own team checked everything before launch.